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Policies

RENTAL POLICIES AND PROCEDURES

Reservations and Payments

We require a nonrefundable deposit to reserve each rental for your event.  We cannot reserve an inflatable without a deposit for each item.  This deposit is subtracted from your total balance due upon delivery.  All deposits are nonrefundable; however, if your rental is cancelled, the deposit may be used towards a future rental within three months of the original scheduled rental date. We accept deposit payments by cash, credit card, money order, or business checks. Remaining balance is due upon delivery of the inflatable, rental items, and/or services and accepted in payments of cash, credit card, money order, or business checks only.

Cancellations

You may call and cancel your rental at any time prior to delivery and setup; however, your deposit is nonrefundable. You can choose to use your deposit towards another rental if you wish to reschedule for a different day within 3 months of the cancellation date.

Preparation

Depending on the inflatable, please provide a 20×20 foot area at a minimum (with the exception for the obstacle courses which are much larger, so see website or Let’s Bounce Indy representative for details) for us to place your inflatable. This area must be clear of branches, fences, inclines and any other obstructions. If you plan to have us set up on concrete or asphalt, then we need to be informed because tarps will need to be laid down to protect the base of the inflatable. The bounce site needs to be relatively level. A standard 110-volt outlet within 100 feet is required for operation. If no outlet is available, we do offer generators for rent (subject to availability). If you are planning to set up at a city park then you must call that park in advance to let them know you are having an inflatable there. Most parks require a one day permit pass to have an inflatable set up and can take up to ten days to process.

Delivery, Setup, and Removal

Representatives of Let’s Bounce Indy will deliver, set up, and remove the inflatables before and after your event.  Payments are due in full at the time of delivery, as stated above.  Once the delivery and setup is complete, it is the responsibility of the renter to supervise usage of the inflatables.  Representatives of Let’s Bounce Indy will not be present for your event nor responsible for supervising usage of the inflatables.  Safety guidelines are detailed below.  When the event is over and at an agreed-upon time, representatives of Let’s Bounce Indy will remove the inflatables from the premises.  Renters may not attempt to set up or remove the inflatables for safety reasons and to prevent damage to the inflatables.

Weather Policy

If it is raining the morning of the scheduled delivery, we will not start deliveries until the rain has stopped. Rain can be a hazard due to slipping and electrical shock near the blower; winds of greater than 14 MPH can be potentially hazardous due to the inflatable blowing over with children in or on it. As inclement weather is beyond our control, we recommend you have an alternate indoor location for your party. If not, you must call and cancel your rental before we deliver it to you. If you do receive your rental and severe weather (rain, high winds and lightning) occurs, there are no discounts or refunds available. Once the rental is set up, you are responsible for the full amount of the rental. We reserve the right to cancel your reservation if severe weather conditions exist or are predicted during the time of your rental; however, your deposit is still nonrefundable.

Safety and How to Minimize Damaging the Inflatable. Again, safety is always first when it comes to children. All units must be supervised by an adult. Inflatables require a minimum of one supervisor per unit.  Let’s Bounce Indy representatives will not be on site to supervise usage.

Enjoying Your Rental…

Important Rules to Follow

  1. No somersaults, rough housing or flips allowed.
  2. No hanging from, rocking, or sitting on edges of inflatables because injuries can occur.
  3. No sharp objects in or on the Equipment.
  4. Silly string and fireworks are strictly prohibited near the Equipment. You will be responsible for the $5,000 replacement cost of the Equipment if silly string gets on the Equipment.
  5. No smoking, liquid, candy, gum, or food is allowed in or on the Equipment.
  6. Slide down feet first on slides and one person at a time only.
  7. All children must take their shoes off before entering or climbing onto inflatable.

Weather

Bad weather can arrive in the form of rain, lightning, or strong winds. In each case, you must evacuate the inflatable as quickly as possible. Stay calm and stay focused on your job, which is to help your guests exit the unit quickly, but in an orderly fashion. After everyone has exited the unit, deflate the unit by unplugging the blower or fan.

Loss of Electrical Power

This situation tends to cause panic. Please remain calm because you will have ample time to help your guests exit safely and quickly. Each person must exit the unit. Check to see if the unit has become unplugged. If so, plug the unit back into the outlet and the unit will re-inflate.

Damage

If the unit becomes damaged (ripped or gets a hole) while in your operation, have the guests exit the unit. Write down what happened, when, and any other details you observed and contact us immediately. Also, do not attempt to continue to operate the inflatable.

Capacity for Inflatables

Compatible age groups must play in the unit at the same time. Age groups should not be mixed on moonwalks. You must restrict the number of children in an inflatable as follows: ages 2-8 years old = 8 children; ages 9-13 years old = 7 children; ages 14 and older = 4 people.